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Berry Street

Berry Street is Victoria’s largest independent child and family services organisation.  Berry Street focuses on providing long term evidence-based interventions that can break the cycle of violence, abuse and trauma.

Work started back in 1877 with the Berry Street babies’ home - a place of refuge for abandoned children and whilst work is with children, young people and adults, Berry Street continues to focus on the rights of every child to a good childhood, growing up feeling safe, nurtured and with hope for the future. 

For more information about Berry Street Grampians, please visit: Or call us on: 5330 5000.



Concentrix Delivery CentreOn October 28, 2014, the State Minister for Technology, the Hon. Gordon Rich-Phillips, formally launched Concentrix’s purpose built Customer Care Delivery Centre at Federation University Australia’s Ballarat Technology Park.  The Delivery Centre will support students in their future careers by enabling them to earn an income as they study and give them the opportunity to gain commercial experience, providing a great foundation to graduate with relevant skills.  

Concentrix is a wholly owned subsidiary of SYNNEX Corporation and a leader in high-value global business services. Engaged in its clients' business and invested in their outcomes, the company provides transformational solutions to drive business excellence.

Mr Peter Monk, Concentrix General Manager Australia and New Zealand, says the company is proud to support a number of iconic brands using local and regional resources from its Delivery Centres.

“The Ballarat Customer Care Delivery Centre, employing about 100 people, is a key part of Concentrix’s global presence in 25 countries,” Mr Monk said.

“For example, Australia’s leading car manufacturer derives great value from this partnership by utilising a highly competent local resource base which offers significant flexibility to fulfil their client service needs”.

To find out more about Concentrix, visit our website


IBM Ballarat

IBM Data & Service Centre

IBM Data & Service Centre

Ballarat is the home of IBM’s primary regional delivery centre within Australia.  IBM has been operating out of Ballarat since late 1994 and has grown considerably since inception.  IBM now occupies two buildings within the Mt Helen Ballarat Technology Park, with total seating capacity for approximately 1,000 people.

The IBM Client Service Centre operates out of IBM’s first building, the IBM Data & Service Centre, within the Technology Park.  It provides helpdesk facilities to over 60 clients across a range of industries and has received national awards for excellence in customer service.

The Global Business Services team operates out of IBM’s second building – the IBM IT Services Centre. Both Application Management Services and Application Innovation Services are delivered from this location.  Amongst the notable achievements of this team are the development of the eCensus 2006 and eCensus 2011 applications, and the deployment and support of the Next Generation Check In kiosks for Qantas.

IBM IT Services Building

IBM IT Services Building

IBM operates in partnership with Federation University Australia's School of Science, Information Technology and Engineering, with support from the Victorian State Government.  One of the key offerings arising out of this partnership is the Bachelor of Information Technology (Professional Practice) undergraduate program, where students work with IBM during their four year degree, receiving valuable industry experience.  For more information on this program visit the Federation University Australia website:

For more information about IBM’s offerings and IBM Ballarat visit the IBM website at














Primary Health Care Limited

ID ResearchPrimary Health Care Limited (PHCL) is one of Australia's leading listed healthcare companies that in 2012/2013 chose to establish a major national information technology services operation at the Ballarat Technology Park.

Offering a broad range of medical and related services via its network of medical centres across Australia, PHCL selected the Park over other considered eastern seaboard sites including Brisbane and North Sydney.

PHCL's Ballarat operation is predominantly tasked with providing information and technology services to its pathology division.

For more information about Primary Health Care visit

Emergency Services Telecommunication Authority

The Emergency Services Telecommunications Authority (ESTA) is a statutory authority that has the responsibility for the ongoing delivery of emergency communications to the public and Victoria's emergency service organisations.  ESTA provides Triple Zero call taking and dispatch for Victoria Police, Country Fire Authority, Ambulance Victoria and the State Emergency Services.  As a state-of-the-art facility with a 4-star energy rating, ESTA demonstrates its pursuit for excellence in every facet of its business.


State Revenue Office

The State Revenue Office (SRO) is a $5 million world-class purpose built revenue collection facility employing over 200 people. SRO relocated 40% of its operations from Melbourne to the Ballarat Technology Park, creating more than 180 employment opportunities for skilled people from the region.

The Ballarat facility houses the majority of the SRO's operations capability and utilises state-of-the-art technology. The BTP was selected to host the SRO after a feasibility study revealed that Ballarat was an ideal regional centre to support this important government function.

The BTP enables the SRO to be in close proximity to an existing cluster of technology based enterprises and organisations, as well as education, training and research opportunities presented to SRO staff at the nearby Federation University Australia.

For more information on the SRO visit their website at


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